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\n","faqs":[{"answer":"The best way to know which hearing aid you need is by speaking to one of our hearing experts. There is no ‘one-size-fits-all’. Everyone’s hearing loss is different, and other factors like lifestyle and budget are also important. Our experts will work with you to gain a better understanding of your hearing loss and needs, in order to make a specific product recommendation.","fieldGroupName":"faqs","question":"How do I know which hearing aid I need?"},{"answer":"Yes Hearing is a fully authorized and licensed retailer. Your devices are never shipped direct to you- they are hand delivered and fitted by a local audiologist at your home. We are committed to customer care and you will receive support throughout the lifetime of your hearing aids.\r\n\r\nSome companies may promote prices that are lower than you may find through Yes Hearing, however if they are not providing physical fitting and on-going audiologist face-to-face care then they are probably unauthorized. This can mean that your warranty is voided and you may not be entitled to repairs or support.\r\n\r\nIt is always best to ask the manufacturer directly if the company you are purchasing from is an authorized vendor.","fieldGroupName":"faqs","question":"Are you an authorized retailer?"},{"answer":"As an overview the Bronze technology level is best suited for people who are relatively sedentary. These hearing aids will help in small group situations and small meetings, but will perform less well in loud environments. The Silver technology level is good for more active people and will offer good sound quality and speech clarity in most situations. The Gold technology level is where the hearing aid manufacturers deliver all of their very latest features. If you need to hear well in almost every situation these are best for you. They are designed to deliver the best speech clarity and the most natural sound in every situation. However the best way to tell which is the right level for you is by speaking to one of our experts.","fieldGroupName":"faqs","question":"What is the difference between technology levels?"},{"answer":"Your hearing expert will bring your programmed hearing aids to your first face-to-face fitting. We will also bring a variety of domes and receivers so we can ensure a comfortable fit.","fieldGroupName":"faqs","question":"How will I receive my hearing aids?"},{"answer":"Hearing aids typically come with a 3 year warranty from the manufacturer. However they should last longer than this, up to 5 years. An annual servicing by an audiologist will help them last longer, and can be provided through a home visit.","fieldGroupName":"faqs","question":"When do I need to replace my hearing aids?"},{"answer":"With every purchase made on Yes Hearing you are provided with at least three physical home fittings with a licensed hearing specialist. During a home visit we will educate you about your hearing aids, fit the devices, ensure they are programmed correctly and treat ear wax or other issues. It is also an opportunity for you to ask our hearing experts any questions you have about your hearing aids.\r\n","fieldGroupName":"faqs","question":"What happens during a home visit?"},{"answer":"We offer remote follow up care whenever you need it. This usually takes two forms. The first is making programming adjustments. If you need your hearing aid settings changed our audiologists can call you and remotely make changes – that’s how amazing modern hearing aid technology is! Sometimes though you may just have a question and want to speak to the hearing expert who fitted the hearing aids, and this can be sorted via a simple phone call or Skype.","fieldGroupName":"faqs","question":"How does remote care work?"},{"answer":"All of our hearing aids are brand new and should work but of course there can be issues. All of our hearing aids come with the full manufacturer warranty, and we offer a 45 day money back guarantee returns period.\r\n","fieldGroupName":"faqs","question":"What if the hearing aids don’t work?"},{"answer":"We can provide at-home hearing testing for free included with your purchase. Utilizing the latest, clinically validated testing from Shoebox. For more information on our testing kits and service providers please call us today to speak with a representative.","fieldGroupName":"faqs","question":"What if I need a hearing test?"},{"answer":"No, none! The price you are quoted by our hearing experts will be the final price you pay, and will depend on the product and care bundle you choose to purchase. There is no sales tax added to hearing aids.","fieldGroupName":"faqs","question":"Are there any hidden fees?"},{"answer":"Yes! Our prices are typically 30% – 40% lower than what you would find from an audiologist clinic, for the exact same product. This is because as a company we are entirely focused on providing the best products and care, at a lower price.","fieldGroupName":"faqs","question":"Are your prices actually lower?"},{"answer":"This is no problem! We want to provide every customer a tailored care experience, and some people will need more home visits than others. Our Gold, Silver and Bronze care bundles are just a starting point. At any time you can contact us to purchase more home visits.","fieldGroupName":"faqs","question":"What if I need more home visits?"}],"fieldGroupName":"ReusableBlock_Posttypepage_Sections_Section_Components_Faqs","heading":"Got a question? We’re here to help"}],"fieldGroupName":"ReusableBlock_Posttypepage_Sections_Section","hide":null}]},"slug":"faqs","status":"publish","template":{"templateName":"Default"},"title":"FAQs","uri":"/reusable-block/faqs/","nodeType":"ReusableBlock","internal":{"content":null,"contentDigest":"a73444d5da16b4e3d636daabd55cc9e0","description":null,"fieldOwners":null,"ignoreType":null,"mediaType":null,"owner":"gatsby-source-wordpress","type":"WpReusableBlock"}}},{"addLine":null,"backgroundColour":"default","components":[{"fieldGroupName":"Page_Posttypepage_Sections_Section_Components_TermsConditions","heading":"Insurance